Privacy Policy
This policy describes how PrimaVita collects, uses, and safeguards your personal information when you visit or purchase from primavita.id. We are committed to protecting your privacy in accordance with applicable Indonesian regulations. By using this website, you consent to the practices described here.
Information We Collect
Personal Identification
Your name, email address, phone number, and shipping address. We collect this when you register an account, place an order, or reach out to our support team.
Device & Technical Data
IP address, browser type, operating system, and time zone. This helps us keep the website secure and understand how visitors navigate our content.
Order & Transaction History
Records of your purchases, including items ordered, payment method, delivery details, and order status. We use this to fulfill orders and handle returns.
Communication Records
Messages you send to our support team via email or contact forms. We keep these to provide consistent help and resolve any order questions that may arise.
How We Use It
We process your information only for clearly defined purposes connected to running our shop and serving our customers in Indonesia.
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01
Order processing. To confirm, pack, and ship your purchases, including coordinating with payment gateways and courier services for delivery across Indonesia.
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02
Account communication. To send you order confirmations, shipping updates, and respond to your questions about products or delivery.
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03
Site improvement. To analyze how visitors use primavita.id so we can fix problems, improve page speed, and make the product catalog easier to navigate.
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04
Marketing updates. To send you emails about new products or wellness articles, but only if you have opted in. You can unsubscribe at any time.
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05
Legal compliance. To meet our obligations under Indonesian law and to prevent fraudulent transactions on our platform.
Information Sharing & Disclosure
We do not sell or rent your personal information to any third party. We share data only with trusted service providers who help us run our shop, and every partner is contractually bound to keep your information confidential.
Payment Processors
To securely authorize and settle your transactions. Card details are handled by the processor and are not stored on our servers.
Logistics & Shipping
To deliver orders to your address across Indonesia. Couriers receive only the name, phone, and address needed to complete delivery.
IT & Hosting Providers
To maintain website uptime, security, and performance. These providers access only the infrastructure needed to keep primavita.id running.
Security & Retention
We use encryption, access controls, and regular security reviews to protect your data against unauthorized access, alteration, or destruction.
No method of transmission over the internet is fully secure. We work hard to minimize risk, but we cannot guarantee absolute protection of any data you send us.
We keep your information only as long as needed to fulfill the purpose it was collected for, or as required by Indonesian accounting and reporting regulations.
Your Rights
Depending on where you live, you may have specific rights regarding the personal data we hold about you. Here is what you can ask us to do at any time.
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Access your data. Request a copy of the personal information we hold about you and learn how we have used it.
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Correct inaccuracies. Ask us to fix any information that is wrong or out of date so your account and order details stay accurate.
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Request deletion. Ask us to remove your personal information from our active records, subject to any legal retention obligations.
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Opt out of marketing. Withdraw your consent for promotional emails at any time. You can use the unsubscribe link in each email or contact us directly.
To exercise any of these rights, email [email protected] and tell us which right you would like to exercise. We will respond within a reasonable timeframe.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. When we do, we will post the revised policy on this page with an updated effective date at the top. We encourage you to check back periodically so you stay informed about how we protect your information.
Need to reach our team?
If you have questions about how we handle your personal data, our Jakarta office is ready to help during business hours.
Jl. Raya Boulevard Barat No. 1
Kelapa Gading, Jakarta Utara, 14240
+62 21 4581 8944
Mon–Fri / 09:00–18:00 WIB