Terms of Service
Welcome to PrimaVita. By accessing or using our website, primavita.id, you agree to comply with and be bound by the following Terms of Service. These terms apply to all visitors, users, and others who access or use the service. If you disagree with any part of these terms, you may not access the website. These terms are governed by the laws of the Republic of Indonesia.
Six sections define the rights and responsibilities that apply when you visit primavita.id or purchase our natural supplements. Read each clause before placing an order or creating an account.
Use of the Website
The content provided on this website is for general information and educational purposes only. It is not intended to be a substitute for professional advice. Our articles, ingredient descriptions, and wellness guides cover nutritional science and lifestyle topics relevant to men's daily health in Indonesia. They do not replace guidance from a qualified professional who knows your personal circumstances.
You agree to use the website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment of the site. This means you will not submit false or misleading information, attempt to disrupt the service, copy content without permission, or use primavita.id for any activity prohibited under Indonesian law.
Unauthorized use of this website may give rise to a claim for damages or be a criminal offense. PrimaVita reserves the right to restrict or block access for any visitor whose activity violates these terms or applicable regulations.
Product Information and Sales
We strive to ensure that all product descriptions and information are accurate. However, we do not warrant that product descriptions or other content are error-free. Ingredient lists, usage directions, and supplement facts may be updated as formulations improve or as labeling requirements change.
All sales are subject to availability and our acceptance of the order. We reserve the right to refuse or cancel any order at our discretion, including orders that appear suspicious, exceed reasonable quantity limits, or cannot be fulfilled due to stock shortages. Prices for our products are subject to change without notice.
When you place an order you will receive a confirmation email. That message confirms we received your request, not that the order has shipped. If we cancel an order you have already paid for, we will issue a refund to your original payment method.
Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of PrimaVita and is protected by intellectual property laws. This covers our editorial articles, ingredient profiles, product photography, packaging design, and the overall layout of the site.
You may not reproduce, distribute, or create derivative works from any part of this website without our express written permission. You may print or download portions of the material for your own non-commercial use, provided you maintain all copyright notices.
Limitation of Liability
PrimaVita shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website or products. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses. We do not guarantee that the website will be uninterrupted or error-free. Your use of the website is at your own risk.
Our natural vitamins and nutritional supplements are intended to support daily wellness as part of a balanced lifestyle. Product information on this site is not a substitute for advice from a qualified professional. If you have questions about whether a supplement fits your routine, consult someone who can assess your individual situation.
We work to keep product pages accurate, but temporary pricing errors, out-of-stock situations, or display mistakes may occur. Where an error leads to an incorrect charge, we will correct it promptly — either by adjusting the price, cancelling the order with a full refund, or contacting you to confirm the correct price before fulfilment.
User Accounts and Security
If you create an account on our website, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account. We recommend choosing a strong, unique password and updating it periodically.
We reserve the right to terminate accounts, remove or edit content, or cancel orders at our sole discretion if we suspect any unauthorized or fraudulent activity. If you notice unexpected changes to your account or believe someone else has accessed it, contact us immediately at [email protected] so we can investigate and secure your profile.
Account registration is optional for browsing the site and reading our wellness guides. You only need an account to place orders, save favourites, or subscribe to our newsletter. You may request account deletion at any time and we will remove your personal data in line with our Privacy Policy.
Governing Law and Dispute Resolution
These Terms of Service shall be governed by and construed in accordance with the laws of Indonesia. Any disputes arising out of or relating to these terms or the use of the website shall be subject to the exclusive jurisdiction of the courts in Jakarta Utara.
If any provision of these terms is found to be invalid by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
We may update these terms from time to time to reflect changes in our business practices or legal requirements. When we do, the revised version will be posted on this page with a new date above. Continued use of primavita.id after changes take effect means you accept the updated terms.
Contact our team in Kelapa Gading
If a clause in these Terms of Service is unclear, or if you need help with an order, account, or product question, reach us during business hours. We respond to messages in the order we receive them.
Jl. Raya Boulevard Barat No. 1
Kelapa Gading, Jakarta Utara
14240, Indonesia
+62 21 4581 8944
[email protected]
Mon–Fri · 09:00–18:00 WIB