Quality Assurance DOC · QA-01

Uncompromising Quality Standards for Premium Supplements

Name: PrimaVita
Address: Jl. Raya Boulevard Barat No. 1, Kelapa Gading, Jakarta Utara, 14240
Telephone: +62 21 4581 8944

Quality assurance is not a department at PrimaVita — it is the core of how we manufacture. Every batch is monitored from raw botanical sourcing to final packaging, so what is on the label is exactly what is in the bottle.

Learn About Our Testing Contact Quality Support

Jakarta HQ

Kelapa Gading · 14240

+62 21 4581 8944

[email protected]

Standards

Indonesian Regulatory

Batch Documentation

Third-Party Audits

Indonesian botanical ingredients on a potting bench in morning conservatory light

Raw Material Sourcing Plate 01

Our Commitment

From Sourcing to Bottle — Eight Disciplines of Quality

We approach quality as a series of linked stages — each one documented, each one checked against the next. Below is what happens inside our process, from the morning a raw botanical arrives at our partner facility to the afternoon a sealed bottle ships from our Jakarta warehouse.

Purity

What is on the label is exactly what is in the bottle — no more, no less. We test for contaminants including heavy metals, pesticide residues, and harmful microbes, which is especially important for botanical extracts that can carry environmental pollutants.

Heavy metals · Pesticides · Microbes

Standardized Extracts

A supplement is only effective if it delivers a consistent level of active ingredients. We use standardized extracts to guarantee the same amount of a vitamin or herbal compound in every batch — so the label and the contents always match.

Consistent · Verified · Repeatable

Manufacturing

Our partner facilities use advanced processing and encapsulation technology that preserves the integrity of delicate nutrients. Temperature and humidity are tightly controlled to prevent degradation, so the final product reaches you in its most stable form.

Temperature · Humidity · Integrity

Batch Testing

Every batch undergoes thorough testing before it is released for sale. We document the results and maintain records for every product we produce — full traceability across our entire inventory. A batch that does not meet our specifications never ships.

Documented · Traced · Released

Compliance

We operate in full compliance with Indonesian regulatory requirements for dietary supplements. Our formulations meet the guidelines set by local health authorities, and we stay current with regulatory changes so our products remain appropriate for the Indonesian market.

Indonesian · Regulatory · Current

Third-Party Verification

To add an extra layer of assurance, we occasionally use independent laboratories to verify our internal testing results. These external audits give an unbiased assessment of product quality — an investment in peace of mind and in our reputation.

Independent · Unbiased · Verified

Storage & Handling

Quality control continues until the bottle reaches your door. Our Jakarta warehouse maintains strict storage protocols to prevent loss of active compounds from heat or light exposure, and our packaging materials provide an effective barrier against environmental factors.

Jakarta · Climate · Barrier

Continuous Improvement

We invest in ongoing research to identify new testing methods and more effective ways to preserve nutritional integrity. Our commitment to quality is a dynamic process that evolves with new technology and scientific insights — not a fixed checklist.

Research · Evolving · Science

Controlled manufacturing environment with encapsulation equipment

Controlled Environment Plate 02

Manufacturing Protocol

How Each Batch Moves Through Our Facility

Raw Material Intake

When a botanical shipment arrives, we inspect it for visual quality and moisture content before it enters our processing area. Any lot that fails this first visual checkpoint is returned to the supplier — before it ever reaches our equipment.

Extraction and Standardization

We use cold-processing for heat-sensitive botanical extracts and standardized extraction for compounds that require a guaranteed concentration of active ingredients. The method is chosen per ingredient — not applied as a blanket process.

Encapsulation Under Climate Control

The manufacturing environment is strictly controlled for temperature and humidity to prevent degradation of the ingredients. Encapsulation and bottling happen in sealed rooms with filtered air, so the final product remains stable from the moment it is sealed.

Batch Sampling

Samples from each completed batch go to our testing area for purity and potency verification. The results are documented and attached to that batch's production record — so any bottle can be traced back to the exact lot of raw material it came from.

Release or Rejection

If a batch meets our specifications and the Indonesian regulatory guidelines it is released for packaging and shipment. If it does not, it is rejected and documented — it never reaches the consumer. This final gate is what defines our brand's reliability.

Regulatory Adherence

Compliance with Indonesian Standards

We operate in full compliance with Indonesian regulatory requirements for dietary supplements. Our products are formulated to meet the specific guidelines set by local health authorities, ensuring they are appropriate for the Indonesian market.

We stay updated on changes in regulations so our products remain at the forefront of safety and compliance. Your trust is built on our adherence to these important legal and health standards.

REG Formulated to local Indonesian health authority guidelines
REG Regulatory updates monitored and formulations adjusted accordingly
REG Third-party laboratory verification of internal test results

Jakarta Headquarters

Accountability You Can Verify

Address Jl. Raya Boulevard Barat No. 1 Kelapa Gading, Jakarta Utara, 14240

Phone +62 21 4581 8944

Email [email protected]

Hours Mon–Fri · 09:00–18:00 WIB

Contact Quality Support

External Audit · 06

Third-Party Verifications

To provide an extra layer of assurance, we occasionally utilize independent third-party laboratories to verify our internal testing results. These external audits provide an unbiased assessment of our product quality and safety.

We believe this level of scrutiny is necessary to maintain the high standards our customers expect from a premium brand. It is an investment in your peace of mind — and in our reputation.

EXT

Independent laboratory verification is conducted on a rotating basis across our product range, supplementing our internal batch records.

Jakarta Warehouse · 07

Storage and Handling Protocols

Quality control does not end once the product is manufactured — it continues until the bottle reaches your door. We maintain strict storage and handling protocols in our Jakarta warehouse to ensure supplements are kept in optimal conditions.

This prevents any loss of potency due to heat or light exposure during storage. We also use high-quality packaging materials that provide an effective barrier against environmental factors.

JKT

Warehouse conditions monitored daily for temperature and humidity compliance at our Kelapa Gading facility.

Botanical research bench with apothecary bottles and dried specimens

Research & Improvement Plate 03

Research · 08

Continuous Improvement and Research

We are always looking for ways to improve our quality assurance processes. We invest in ongoing research to identify new testing methods and more effective ways to preserve nutritional integrity.

By staying at the leading edge of supplement science, we can continue to provide the best possible products for our customers. Our commitment to quality is a dynamic process that evolves with new technology and scientific insights.

Browse Safe Products View Quality Certifications

Common Questions

Quality Standards, Answered

What does "standardized extract" mean on your labels?

A standardized extract guarantees a consistent level of the active compound in every batch. If our label states a certain amount of a vitamin or herbal compound, that is exactly what you receive — verified through batch testing before the product is released.

How do you test for contaminants?

We test for heavy metals, pesticide residues, and harmful microbes — contaminants that are particularly relevant for botanical extracts, which can carry environmental pollutants. Testing happens before and after manufacturing.

Do you use third-party laboratories?

Yes. We occasionally send samples to independent laboratories to verify our internal testing results. These external audits provide an unbiased assessment of product quality and supplement our in-house records.

What happens if a batch fails testing?

If a batch does not meet our specifications, it is rejected and documented. It is never released for sale. Every rejection is recorded so we can trace the root cause and prevent it from recurring.

How are supplements stored before shipping?

Our Jakarta warehouse maintains strict storage protocols — controlled temperature and humidity, protected from direct light, with high-quality packaging materials that provide an effective barrier against environmental factors. This prevents loss of active compounds during storage.

Are PrimaVita products suitable for long-term daily use?

Our purity standards are designed specifically for long-term daily use. By testing for contaminants and ensuring consistent active-compound levels in every batch, we maintain the safety profile needed for ongoing nutritional routines. For individual guidance, consult a qualified professional.

PrimaVita supplements are intended as dietary supplements, not as a substitute for a varied diet or professional nutritional advice. Consult a qualified professional before beginning any new supplement routine.